Shipping Policy

Thank you for shopping with Cael Gear. This Shipping Policy outlines how we handle order processing and delivery across our store.

Order Processing

All orders placed on our website are processed within 1–2 business days. Once your order is processed, we will notify you via email or message with the shipping details and tracking information (if available).

Worldwide Delivery

Cael Gear proudly ships to customers around the world. We aim to ensure safe, reliable delivery no matter your location. Our logistics partners are carefully selected to provide quality service and handle your orders with care.

Order Tracking

Once your order has been shipped, we will provide you with tracking information when available. You can use this information to monitor your delivery progress.

Shipping Fees

Shipping charges, if any, will be clearly stated during checkout before you finalize your order. Any additional customs duties or import taxes (if applicable in your country) are the responsibility of the customer.

Damaged or Lost Items

If your order arrives damaged or does not arrive at all, please contact us within 5 days of the expected delivery date at [email protected]. We will investigate the issue and assist you in finding a resolution.

Order Confirmation

After placing your order, you will receive an order confirmation email with your order details. If you do not receive this email, please contact us to ensure your order was successfully placed.

Contact Us

For any shipping-related inquiries, feel free to contact [email protected].